According to Spirit Airlines’ customer service number, here’s everything you need to know before flying.
When searching for flights on sites like Kayak or Expedia and sorting by lowest price, you’ll almost certainly come across some Spirit Airlines alternatives. But is it worthwhile to fly with an ultra-low-cost carrier?
Spirit is based in Miramar, Florida, and they are dedicated to providing you with the best possible price. It’s a basic ticket, with additional fees for seat allocations, luggage, and extra legroom.
The concept is that if you remove all of the frills that most airlines automatically charge for, you’ll be left with a cheap ticket and the option to pay only for what you need.
Spirit Airlines Customer Service Number Reviews
Spirit offers approximately 500 flights every day to over 60 destinations in the United States, Latin America, and the Caribbean.
Additionally, the airline provides a Free Spirit Mastercard, a Spirit Savers Club, and Free Spirit points.
According to Spirit Airlines reviews, here’s what you should know before traveling.
Fare Classes
Spirit Airlines offers two types of seats: regular seats and Big Front Seats. Travelers who purchase a regular ticket are entitled to one free personal item, such as a laptop bag or purse.
It is better to pay for any carry-on or checked bags you intend to bring when purchasing your seat.
While you are not required to pay for your checked bags in advance, it will help you save money if you have covered the amount before arriving at the airport. Checking luggage at the check-in counter increases the fee.
The Big Front Seats have more space and legroom, and there are no middle seats, so you’re guaranteed an aisle or window seat.
The same luggage regulations apply to Big Front Seat ticket holders (one personal item and all other bags cost extra).
While these are the only two fare classes available in Spirit Airlines’ cabins, there is one more. Members of the Spirit Savers Club receive discounted tickets.
While Spirit Savers Club tickets aren’t available on every Spirit Airlines journey, the savings can be substantial when you take advantage of them.
Members of the Savers Club also receive discounts on checked bags and seat selection, as well as other benefits such as expedited security, expedited boarding, and Flight Flex.
Flight Change and Cancellation Policies
If a traveler changes or cancels their flight within 60 days of their departure date, they will not be charged a change or cancellation fee.
If you want to cancel or change your flight between 31 and 59 days before your journey, it will cost you $69. Between seven and thirty days before travel, the price rises to $99.
Finally, modifications or cancellations made fewer than six days before your flight will be charged a $119 fee.
Baggage Policies and Fees
Let’s get down to business with Spirit Airlines baggage fees. To begin, one personal item is included in the price of your ticket.
It must be no larger than 18 x 14 x 8 inches. Carry-on bags are an additional fee and must be 22 x 18 x 10 inches or less. Standard checked bags should not weigh more than 40 pounds and have a maximum length of 62 inches.
Baggage weighing more than 40 pounds is considered overweight and will be charged an extra fee.
Bags weighing more than 100 pounds and measuring more than 80 linear inches are not accepted by Spirit.
Baggage fees vary greatly depending on the flight and time of purchase and can range from $35 to $150.
Boarding Order
Travelers frequently believe that boarding a low-cost flight is a free-for-all. Not at all—there is logic to the craziness.
There are four numbered zones on Spirit Airlines, as well as pre-boarding and family boarding.
Spirit Airlines offers one of the clearest and easiest-to-follow boarding processes among budget airlines. Here is the boarding list:
Pre-boarding
Any person with a disability who may require special assistance or extra time boarding.
Zone 1
Any traveler who paid for an extra carry-on bag (remember, one is included with your ticket fee, but carrying more than one personal item costs extra)
Zone 2
- Anyone who paid for Shortcut Boarding
- Free Spirit passengers with silver or gold status
- Anyone who has a Spirit Airlines credit card
Family Boarding
Reserved for families with little children (usually children aged three and under).
Zone 3 and Zone 4
General Boarding.
Amenities and Entertainment
Spirit Airlines charges a fee for all food and beverages. They sell snacks and beverages that can be purchased with a credit or debit card.
To give you an idea of the costs, a bottle of water costs $4, tea costs $3, cans of soda or juice cost $4, and coffee costs $4.
Cocktails (for example, a shot of gin and a can of tonic water) cost $14, while beer and wine cost $9.
In-flight entertainment is not provided by Spirit Airlines. They do, however, provide Wi-Fi on most flights.
The “browsing” package costs $2.99, while the “streaming” plan costs $5.99. Prices vary according to flight duration.
Because the airline does not provide amenity kits, pillows, blankets, or outlets, prepare appropriately and charge your electronics before boarding.
Seats and Legroom
Spirit Airlines’ regular economy seats have a seat pitch of 28 inches. The seat pitch on most airlines’ economy class seats is 30 inches. Standard Spirit Airlines seats have tiny tray tables that can’t hold a laptop.
Spirit’s Big Front Seats, on the other hand, provide an extra six inches of legroom. The pitch of the Big Front Seats is 36 inches, while the width of the superior leather seats is 18.5 inches.
You cannot select your seat with standard tickets. Instead, Spirit Airlines will assign you a seat at random.
As a result, you may not be able to sit with everyone in your travel group. You must pay an additional fee if you want to choose your seat.
You can also purchase a Big Front spot ticket, which lets you select your spot.
Spirit Airlines Credit Cards and Status
Spirit Airlines has two credit cards that are co-branded with them: the Free Spirit Travel More World Elite Mastercard and the Free Spirit Travel Mastercard.
The yearly charge for the elite card is waived for the first year, after which it increases to $79 each year. There is no yearly charge for the Free Spirit Travel Mastercard.
These cards include a 25% rebate on Spirit Airlines in-flight food and beverage purchases, more opportunities to earn Free Spirit points, and Zone 2 boarding, among other benefits.
Looking for more methods to get benefits? Spirit Airlines also has a Spirit Savers Club (formerly known as the $9 Fare Club).
Members of the Savers Club receive discounts on specific flights, savings on additional carry-on bags for their entire party, and discounts on seat selection for their travel group.
The Savers Club has many limits, such as a party size limit of eight people, and customers aren’t always persuaded it’s a good value, according to Spirit Airlines reviews.
“Beware of their ostensibly super saver club’ – you don’t really save anything, and the $64 fee renews every year despite your attempts to cancel.”
Cancel online and afterward confirm that they have done so. “Trying to do it at the airport gate is a fool’s errand,” stated TripAdvisor user Thomas S.
Finally, you can earn points to qualify for Spirit Airlines’ elite status. Every dollar spent on Spirit Airlines tickets and offerings (think: luggage, boarding, food, etc.) earns you one Status Qualifying Point (SQP).
2,000 SQPs are required to acquire Free Spirit Silver Status. 5,000 SQPs are required to achieve Spirit Gold Status.
Travelers with silver and gold status receive benefits such as early boarding and priority seat selection.
Conclusion
Spirit Airlines provides affordable tickets, but even the best-laid plans can go wrong, and you may need to contact the airline for assistance.
Fortunately, the company may be reached via phone, email, postal mail, or social media.
Frequently Asked Questions
How do I talk to Spirit Airlines customer service?
If you want to keep your return flight, please phone us at 844-989-7283 rather than completing the form below.
Does Spirit Airlines have good customer service?
Spirit Airlines has the lowest customer satisfaction score — 62 out of 100 — according to this year’s American Customer Satisfaction Index travel survey.
Is Spirit reliable?
Yes, Spirit Airlines is FAA-approved.
How do I make a complaint to Spirit Airlines?
For quick assistance, please phone 1-855-SAVE-555 (1-855-728-3555), text us at 48763, or use the WhatsApp number 855-728-3555.
