How Do I Get a Refund from Southwest Airlines?

How to Get a Refund from Southwest Airlines?

Dreaming of an unforgettable getaway but worried about the possibility of cancellation? Don’t fret, this guide will put you through how to get a refund from southwest airlines. 

How to Get a Refund from Southwest Airlines?

Whether it’s a sudden change of plans or unforeseen circumstances, our step-by-step approach will empower you to take control and maximize your chances of a successful refund request. 

With Southwest Airlines’ flexible refund policy, it’s easier than you think to recoup your funds. So, fasten your seatbelt and join us on this refund-seeking adventure.

How Do I Get a Refund from Southwest Airlines?

To get a refund from Southwest Airlines, follow these steps ;

Requesting a Refund from Southwest through their Official Website

  1. Go to Southwest Airline’s website 
  2. Click on the “Change/ Cancel” option 
  3. Give relevant details like First Name, Confirmation Number, and Last Name
  4. Select the Cancel Flight option, then click on Search
  5. A page will appear displaying the information related to your Southwest flight tickets.
  6. Next, click on the refund option.
  7. Lastly, fill out the “Southwest Refund Request Form

Requesting a Refund from Southwest through a Phone Call

  1. Dial the Southwest customer care number 1-802-618-8008
  2. Follow the Interactive Voice Response (IVR) instructions for a required menu.
  3. Choose the option, then wait to speak with a real caller.
  4. Request a refund after giving the representative your booking information.
  5. Request a refund from Southwest through Chat:
  6. On the Help Center page of the airline, choose the Chat option
  7. Click on the message icon at the bottom right corner of the page
  8. Select the Refund opinion from the available topics.
  9. Initiate a conversation with a customer representative.

To proceed with the refund process, provide the representative with relevant flight information and ticket details.

You can also email Southwest for a refund. To ensure a seamless transaction, include the flight information and payment documentation for the ticket in the email. 


Southwest Airlines Refund Policy

Southwest offers their customers a flexible refund policy. Passengers are entitled to a refund on flexible fare if the booking was canceled 10 minutes before the scheduled departure. 

Compensation of up to $700 will be made if the cancellation was from them. 

On the other hand, the passenger is only entitled to compensation if the flight ticket was canceled within 14 days of the scheduled departure, or if the cancellation was as a result of the unavailability of a staff/pilot.

Southwest will make refunds on refundable and non-refundable tickets if the booking is canceled within 24 hours.

Southwest Airlines does not make refunds on “Want to Get Away fares” but the good news is the tickets can be used again;

Customers can reuse Business Select and Anytime Fares within a year of the ticket purchase date.

Within 7-10 business days, all refunds are made in the original way the payment was made. 


In conclusion, securing a refund from Southwest Airlines can be a smooth and hassle-free process if you follow a few essential steps. 

Firstly, initiate your refund request as soon as possible, ensuring you meet any specific eligibility criteria outlined by the airline. 

Clearly state the reason for your refund, providing any necessary documentation or evidence to support your claim. 

Maintain open and respectful communication with Southwest’s customer service representatives, emphasizing your dissatisfaction while remaining patient and understanding. 

Remember to keep track of all correspondence and reference numbers for future reference. 

By following these guidelines and maintaining a proactive approach, you increase your chances of obtaining a swift and satisfactory refund from Southwest Airlines.

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