How Do I File a Complaint with Southwest Airlines?

How Do I File a Complaint with Southwest Airlines?

Are you having a problem and need to file a complaint with Southwest Airlines? Whether it is about a flight experience, customer service, or any other matter, this guide will walk you through the step-by-step process to ensure your feedback is heard promptly.

How Do I File a Complaint with Southwest Airlines?

Always remember that Southwest Airlines values your satisfaction and aims to provide exceptional customer service. 

Let’s discover the stress-free way to file a complaint with southwest airlines and make your voice heard. 

How Do I File a Complaint with Southwest Airlines?

To file a complaint with southwest airlines, take the following steps: 

Contact Southwest Customer Service

The first step is to reach out to Southwest’s customer service department. You can call them at 1-800-435-9792 or use the contact form on their website.

To kickstart the process, reach out to Southwest Airlines‘ Customer Relations team. They’re just a call, email, or online form away:

1. Phone: Dial 1-855-234-4654 to speak with a representative who will attentively listen to your concern.

2. Email: Send an email to [email protected] and ensure you provide detailed information, along with your contact details.

3. Online Form: Access the Southwest Airlines website, head to the Customer Service section, and click “Contact Us” to fill out the online complaint form.

Provide Detailed Information about the Complaint

When filing your complaint, remember to include as many details as possible. Share your booking information, flight details, and any relevant documentation like boarding passes or receipts. 

Clearly explain what happened, when it occurred, and the nature of your complaint. The more you share, the better Southwest Airlines can understand your concern and work towards a solution.

Allow Time for Investigation

Once you’ve lodged your complaint, Southwest Airlines will initiate an investigation. Depending on the complexity, it might take some time to gather all the necessary information and reach a resolution. 

Patience is key, as they’re committed to resolving your issue thoroughly

Follow up if Needed

If you haven’t received a response within a reasonable timeframe, don’t hesitate to follow up with Southwest Airlines

Politely inquire about the status of your complaint and request updates on their progress. Staying engaged ensures your concerns are taken seriously.


Escalate to Customer Advocacy

If you feel unsatisfied with the resolution provided by Customer Relations, consider escalating your complaint to Southwest Airlines’ Customer Advocacy team. 

They specialize in resolving complex issues and ensuring fair treatment of passengers. 

Use Social Media Channels

In today’s digital age, social media can be a powerful tool for resolving complaints. 

If you haven’t received a satisfactory response through traditional channels, reach out to Southwest Airlines via their official social media accounts. 

They’re responsive on platforms like Twitter and Facebook, eager to assist with your concerns.

Consider External Mediation

If you still don’t get a satisfactory resolution, you can file a complaint with the Department of Transportation (DOT)

Fill out an online form or call them at 202-366-2220. Also, the Better Business Bureau (BBB) can assist in mediating disputes between consumers and airlines.


Filing a complaint with Southwest Airlines is easy, and there are various options available to you. 

Start by contacting customer service, and if needed, escalate to Customer Relations or the DOT. 

You can also reach out to the CEO directly. We hope this guide has been helpful, and we wish you the best of luck in resolving your complaint with Southwest Airlines.

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